{"article":{"id":26573056281874,"url":"https://winningtemp.zendesk.com/api/v2/help_center/en-gb/articles/26573056281874.json","html_url":"https://help.winningtemp.com/hc/en-gb/articles/26573056281874-AI-powered-features-in-Winningtemp","author_id":387167576619,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":26572918270738,"created_at":"2025-05-08T11:52:41Z","updated_at":"2026-03-31T08:23:34Z","name":"AI-powered features in Winningtemp","title":"AI-powered features in Winningtemp","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T08:23:34Z","user_segment_id":null,"permission_group_id":32573410308498,"content_tag_ids":[],"label_names":["security","compliance"],"body":"<h3 id=\"h_01JV79WNK9GB6M0H7ZF0A6JD53\" data-start=\"179\" data-end=\"355\">Introduction</h3><p data-start=\"179\" data-end=\"355\">Your security is our top priority at Winningtemp. In this article, you'll learn how AI is utilised on the platform, which features it powers, and how we ensure your data remains safe.</p><div class=\"callout callout--success\">\n<h4 class=\"callout__title\" id=\"h_01JV7FY5144MAB5H134ETC0NG2\"><span style=\"color: #000000;\">🤖 General AI guidelines</span></h4>\n<ul>\n<li class=\"ck-list-marker-font-size-small\" data-start=\"153\" data-end=\"226\" data-list-item-id=\"ef2a6d099af3b2a6d2f67c5a12e870252\"><span class=\"wysiwyg-font-size-small\">We adhere to the EU AI Act to ensure the responsible and transparent use of AI.</span></li>\n<li class=\"ck-list-marker-font-size-small\" data-start=\"153\" data-end=\"226\" data-list-item-id=\"ed66b5bb3037104d135946878dad637c1\"><span class=\"wysiwyg-font-size-small\">You’re <strong>always informed when AI is active</strong> and how it’s being used.</span></li>\n<li class=\"ck-list-marker-font-size-small\" data-start=\"153\" data-end=\"226\" data-list-item-id=\"e32859bbd3d391efa9b1feba74d48ac2b\"><span class=\"wysiwyg-font-size-small\">You have complete control and can<strong> switch off any AI-powered features at any time</strong>.</span></li>\n</ul>\n</div><h3 id=\"h_01JV71VV4SDH80CH216C2J9EMD\" data-start=\"239\" data-end=\"595\">\n<br>AI Conversation </h3><p data-start=\"63\" data-end=\"355\">AI Conversation is an AI agent that conducts short, anonymous chat‑based conversations with your team to help you understand what is driving changes in the team temperature. All data is anonymised and presented at a team level. No individual responses or conversations are ever shared.</p><ul>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e821c54ee2c56087dae0406ee65dc0202\">\n<strong>AI model</strong>: Claude Sonnet (Anthropic)</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"ec82ca2ca83f4af928365cdeed6d0906f\">\n<strong data-start=\"1288\" data-end=\"1297\">Host:</strong> AWS Bedrock.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"ee86c199be67746d4c8674a645ad0d7b1\">\n<strong data-start=\"1314\" data-end=\"1325\">Region:</strong> Within the EU.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e0d3be68cee735f067115fca20429e2d8\">\n<strong data-start=\"1343\" data-end=\"1360\">Data sharing:</strong> No customer data is shared with external models.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e85b83efe8acf2d29e322390f6f7b15ad\">\n<strong data-start=\"1413\" data-end=\"1426\">Training:</strong> The model is not trained on customer data.<br> </li>\n</ul><h3 id=\"h_01KJYJR81A34DF5PSBSN8BG0AW\" data-start=\"239\" data-end=\"595\">AI-generated commitments</h3><p data-start=\"63\" data-end=\"355\">With AI, we turn team inputs into actionable commitment suggestions during <em data-start=\"139\" data-end=\"159\">Guided Temperature</em> <em>meetings</em>. The model is hosted by Winningtemp, with no third-party access, no data storage, and no training on your input—each meeting is processed separately to keep your data secure by design.</p><ul>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e512c8d56ca933e4aa69963b286900f08\">\n<strong data-start=\"1256\" data-end=\"1269\">AI model:</strong> Claude Sonnet (Anthropic).</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e435b3a46276a86426a2d7dc7076c5244\">\n<strong data-start=\"1288\" data-end=\"1297\">Host:</strong> AWS Bedrock.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e7cf15e711b12fdd1eb370fcf66fe7d8b\">\n<strong data-start=\"1314\" data-end=\"1325\">Region:</strong> Within the EU (Ireland).</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"eca1447d9c9cdc1a13fde81a6513d9a3c\">\n<strong data-start=\"1343\" data-end=\"1360\">Data sharing:</strong> No customer data is shared with external models.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"ea0ecddc4a42d474e914ef3a232a98242\">\n<strong data-start=\"1413\" data-end=\"1426\">Training:</strong> The model is not trained on customer data.</li>\n</ul><h3 class=\"undefined\" id=\"h_01JTQWG40MC48ZXB33DD19BP9J\">\n<br>AI chatbot - WinningBOT </h3><p data-start=\"85\" data-end=\"321\">WinningBOT is powered by <a href=\"https://www.ebbot.com\" target=\"_blank\" rel=\"noopener noreferrer\">Ebbot</a>, a Swedish company specialising in customer service-oriented chatbots powered by AI. It’s designed to help you quickly find answers based on publicly available Help Centre articles.</p><ul>\n<li data-list-item-id=\"e71030f4b2bc71e61e168d82fb729c2bc\">\n<strong data-start=\"1854\" data-end=\"1867\">AI model:</strong> Ebbot GPT.</li>\n<li data-list-item-id=\"ec111998a09023269d9ff7890995fff08\">\n<strong data-start=\"1882\" data-end=\"1891\">Host:</strong> OVHcloud.</li>\n<li data-list-item-id=\"ef80074d66fdd6f691c5906579e3e6c44\">\n<strong data-start=\"1905\" data-end=\"1916\">Region:</strong> Within the EU.</li>\n<li data-list-item-id=\"e997b10f557941c85c082d7a827203063\">\n<strong>Data sharing:</strong> Personal data is processed through Zendesk, our customer support system to give you the best possible support. This helps our support team assist you quickly — whether they join an ongoing conversation or create a ticket through the chatbot. Read more in our <a style=\"background-color: #ffffff;\" href=\"https://www.winningtemp.com/privacy-notice\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Notice</a>.</li>\n<li data-list-item-id=\"e480d88f34ef409769ca9a0b31b7fd424\">\n<strong data-start=\"2121\" data-end=\"2134\">Training:</strong> The model is not trained on any customer data.<br> </li>\n</ul><h3 id=\"h_01JXCKGADZ1CDCYJ15CPXRRH6J\">Auto translation</h3><p data-start=\"92\" data-end=\"324\">We use Amazon Translate to help translate custom questions, categories, and focus surveys into different languages. Amazon Translate is a machine translation service that uses deep learning to deliver fast, accurate translations.</p><ul>\n<li data-list-item-id=\"e219720a90271fc5162e93e30c7c5e2fc\">\n<strong>Service</strong>: Amazon Translate.</li>\n<li data-list-item-id=\"ebce336bc0c951c42223212e1b19cdd59\">\n<strong>Region</strong>: Within the EU (Ireland).</li>\n<li data-list-item-id=\"ef3017c00cf5dce123e20e754c603bb85\">\n<strong>Data sharing</strong>: No customer data is shared with external models.</li>\n<li data-list-item-id=\"e9d7a91575662b03238a55800d4e7c616\">\n<strong>Training</strong>: The model is not trained on customer data.<br> </li>\n</ul><h3 id=\"h_01KC78CNVQQFQ5CR3GT3F12HNJ\" data-start=\"239\" data-end=\"595\">Summary of open-ended questions in Focus survey (Beta)</h3><p data-start=\"63\" data-end=\"355\">With AI, we support your survey analysis by providing summaries and sentiment analysis. The functionality is available for open-ended questions in the Focus survey, where the summaries act as a complement to numerous collected text responses.</p><ul>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"ee693f8d38b5811079e8a3cd92706dd83\">\n<strong data-start=\"1256\" data-end=\"1269\">AI model:</strong> Claude Sonnet (Anthropic).</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e1666c8628301315416e3af6de791bf2d\">\n<strong data-start=\"1288\" data-end=\"1297\">Host:</strong> AWS Bedrock.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e2b7c65f21bef936b4b21dd6bbf90306a\">\n<strong data-start=\"1314\" data-end=\"1325\">Region:</strong> Within the EU (Ireland).</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e974dddff3b1646c3525035ca9f2a96af\">\n<strong data-start=\"1343\" data-end=\"1360\">Data sharing:</strong> No customer data is shared with external models.</li>\n<li data-start=\"1209\" data-end=\"1253\" data-list-item-id=\"e07815f8badf7c1d8e5dea428774d870c\">\n<strong data-start=\"1413\" data-end=\"1426\">Training:</strong> The model is not trained on customer data.<br> </li>\n</ul><h3 id=\"h_01JYGFEWZ025PAKHREMMVZHC3S\">Turnover predictions</h3><div>The turnover predictions feature is powered by a machine learning model trained on historical pulse survey data to identify patterns linked to resignation risk. It’s designed to help HR teams anticipate turnover and take proactive retention measures.</div><ul>\n<li data-list-item-id=\"e72775c8151526ed6c2fb023281f3981d\"><div>\n<strong>Service</strong>: In-house built service.</div></li>\n<li data-list-item-id=\"ea00dc5ff4da8641ba354e82bc9bd008e\"><div>\n<strong>Host</strong>: Azure Databricks.</div></li>\n<li data-list-item-id=\"e09cb165c636832875132a95e4b5a9ff3\"><div>\n<strong>Region</strong>: Within the EU.</div></li>\n<li data-list-item-id=\"e46e508a1f6dd2ac6e50c67e7a3153b7d\"><div>\n<strong>Data sharing</strong>: No customer data is shared with external parties.</div></li>\n<li data-list-item-id=\"e7b5e55c259b023d8cae5ee12cbc87629\"><div>\n<strong>Training</strong>: The model is trained on historical pulse survey data.</div></li>\n</ul>","user_segment_ids":[]}}