{"article":{"id":4412554283282,"url":"https://winningtemp.zendesk.com/api/v2/help_center/en-gb/articles/4412554283282.json","html_url":"https://help.winningtemp.com/hc/en-gb/articles/4412554283282-Pause-a-user-account","author_id":375236105959,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":21585292866066,"created_at":"2021-12-15T10:40:38Z","updated_at":"2026-04-28T09:08:13Z","name":"Pause a user account","title":"Pause a user account","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-04-28T09:08:12Z","user_segment_id":null,"permission_group_id":32573410308498,"content_tag_ids":[],"label_names":[],"body":"

Here's how to pause (inactivate) a user account in Winningtemp

    \n
  1. \nClick Administration\n
    2. \n
  2. \nClick Users\n
    3. \n
  3. Find the user account in the list or use the search function
    4. \n
  4. Click on the profile and scroll to the bottom of the page
    5. \n
  5. Click Pause user account.
     
    6. \n

\"screely-1639564727087.png\"

A paused user remains paused until you reactivate the account. While a user is in the paused state, they have no access to their Winningtemp account and will no longer receive surveys. 

You can reactivate the user by pressing the “Activate” button at the bottom of their profile.

 

Good to know

A paused user account will no longer count as one of your company's licenses. 
 

","user_segment_ids":[]}}