{"article":{"id":9313129854994,"url":"https://winningtemp.zendesk.com/api/v2/help_center/en-gb/articles/9313129854994.json","html_url":"https://help.winningtemp.com/hc/en-gb/articles/9313129854994-Understand-the-SMART-index","author_id":8918292802834,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":-3,"vote_count":5,"upvote_count":1,"downvote_count":4,"section_id":21585350989330,"created_at":"2022-12-28T13:03:22Z","updated_at":"2026-05-25T12:33:57Z","name":"Understand the SMART index","title":"Understand the SMART index","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-25T12:33:57Z","user_segment_id":null,"permission_group_id":32573410308498,"content_tag_ids":[],"label_names":[],"body":"

Unsure if this feature is available to you? Click here to contact your Customer Success Manager, and we’ll gladly assist you. 

The SMART index gives managers an early indication of risk, whether that's staff turnover or sickness absence, based on research into how employees feel about their workplace.

Winningtemp measures temperature across nine research-validated question categories. Based on research from the University of Gothenburg, these are divided into distal and proximal factors. The proximal factors are the ones that matter most here, as they directly influence whether employees want to stay or leave.

A low SMART index score means the organisation may be at risk of losing employees. A high score is a positive signal that employees are happy and not considering leaving.
 

Turnover 

The proximal factors for turnover are measured across these categories:

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Sickness & absence

The proximal factors for sickness and absence are measured across these categories:

At least half of the categories need to include one or more questions for the SMART index to show data.

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Get started

1. Select Administration in the side menu.
2. Click System & templates.
3. Click Temperature.
4. Click Extended permission settings.
5. Click SMART index.
6. Tick the box for the SMART index you want to activate.
7. Click Save.

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