Why am I not receiving the Winningtemp survey?

If you haven't received the Winningtemp questions there's a couple of things to check that could affect the mailing. 

Steps to check

• Is the e-mail address correct in your profile?
  1. Go to My profile and click edit.
  2. Make sure that the spelling of your email is correct.
     
     
• Is the email in your junk or spam folder?
  1. Go to the spam or junk folder in your mail client.
  2. If you found the email in the spam folder try to mark the sender as trusted to make sure that future mailings work. In some scenarios, you might need to get in touch with your local IT to mark the sender as trusted.
     
     
• Have your system administrator paused the mailings? This usually happens during summer or other holidays. 
  1. Get in touch with your internal system administrator to check if the mailings have been paused. 
     
     
• Check your notification settings in Winningtemp. If you modified the different settings before double-check so that the notifications are turned on.  
  1. Go to My profile
  2. Click Notifications.
  3. Under Questions make sure that at least one option for notifications is turned on.

Still need help

If none of the steps didn't resolve your issue please contact our support through the Help icon in the bottom right corner.

Read more

Notifications and where to find them


Changelog
2021-10-06 - Added more details in each step