You can now add NPS (Net Promoter Score) questions directly to your Focus surveys — and the score is calculated for you automatically. 😮
This means you get a flexible way to measure loyalty, engagement, or satisfaction in any context you choose, not just in recurring pulse surveys. No manual calculations, no spreadsheets, just clear results right where you need them.
What's new?
- A new NPS question type in the Focus survey builder.
- Automatic categorisation of responses into Promoters, Passives, and Detractors.
- NPS score is displayed directly in your survey results.
Available to all customers with access to Focus surveys.
Get started
- Follow get started with focus surveys, and select NPS as the question type in step 2.