We're introducing an updated definition of Response rate, giving you a more precise and consistent way to follow engagement across your organization.
Tracking engagement consistently over time has always been important. The updated Response rate makes it easier to report on how actively your people are responding, not just whether they've responded at least once. That's a meaningful difference when you're looking at trends đź’ś
What's changing?
You'll now see two distinct metrics on the Temperature page:
- Participation (the metric you know well and have seen for a long time!) measures how many recipients answered at least one survey during a period.
Response rate shows the percentage of recipients who responded to a survey — calculated across all sent surveys. This gives you a reliable, apples-to-apples comparison over time.
From April 20th, Response rate becomes the default metric on the Temperature page. Until then, Participation remains the default — and you can already toggle between the two.
Here's a quick example to make it concrete:
Three people each receive four surveys. One responds to all four, one responds to one, and one responds to none.
- Response rate: 5 responses out of 12 possible = 41.7%
- Participation: 2 out of 3 responded at least once = 66.7%
Both numbers tell an important story, just different ones đź“ť.
Your historical data stays intact, always!
Nothing is going away. Participation remains available, and your historical data is untouched.
You can continue toggling between the two metrics on the Temperature page to get the view that's most useful to you.
Response rate for consistent trend tracking. Participation for continuity with past results.
Both, always available to provide you with the best view of engagement within your organization 🌼.