eNPS stands for Employee Net Promoter Score, a key metric to gauge employee satisfaction and loyalty. It measures whether employees recommend their workplace to friends or acquaintances. A higher eNPS score indicates a more positive workplace culture, while a lower score may highlight areas for improvement in employee experience.
Employees typically respond to the eNPS question monthly as part of the pulse surveys.
The eNPS Question
"How likely are you to recommend working at [company name] to a friend or an acquaintance?"
The eNPS Scale
Employees answer the eNPS question on a 0 to 10 scale, with responses categorized as follows:
- 0-6: Detractors – Employees who would not recommend working at the company.
- 7-8: Passives – Neutral employees who do not express a strong opinion.
- 9-10: Promoters – Employees who actively recommend the company as a great workplace.
How eNPS is Calculated
The eNPS score is determined using the following calculation:
- % of promoters - % detractors = eNPS
Understanding the eNPS score
The eNPS score can range from -100 to +100. To help you interpret the results, we recommend using the following general guidelines 👇
- - 100 to -1 = Needs improvement
- 0 - 29 = Good
- 30 - 69 = Great
- 70 - 100 = Excellent
The provided score ranges are general guidelines and may vary by industry. For more meaningful insights, we recommend comparing your eNPS to relevant benchmarks such as the Winningtemp Index or your industry’s benchmark, and tracking your progress over time.
To ensure accuracy, we display the percentage of Detractors, Passives, and Promoters with two decimals. This means the total may occasionally differ slightly from 100%, but all underlying calculations use exact values.
💡Keeping eNPS feedback honest and unbiased
To keep the feedback as honest and unbiased as possible, users shouldn’t be told whether their score makes them a detractor, passive, or promoter while they're answering the survey.
Knowing this in advance could influence how they respond, which means we wouldn’t get a true picture of how they really feel. That’s why the eNPS question is shown without colours or categories when you answer it.