eNPS stands for Employee Net Promoter Score, a key metric to gauge employee satisfaction and loyalty. It measures whether employees recommend their workplace to friends or acquaintances. A higher eNPS score indicates a more positive workplace culture, while a lower score may highlight areas for improvement in employee experience.
Employees typically respond to the eNPS question monthly as part of the standard survey.
The eNPS Question
"How likely are you to recommend working at [company name] to a friend or an acquaintance?"
The eNPS Scale
Employees answer the eNPS question on a 0 to 10 scale, with responses categorized as follows:
- 0-6: Detractors – Employees who would not recommend working at the company.
- 7-8: Passives – Neutral employees who do not express a strong opinion.
- 9-10: Promoters – Employees who actively recommend the company as a great workplace.
How eNPS is Calculated
The eNPS score is determined using the following calculation:
- % of promoters - % detractors = eNPS
Understanding the eNPS score
The eNPS score can range from -100 to +100. To help you interpret the results, we recommend using the following general guidelines 👇
- - 100 to -1 = Needs improvement
- 0 - 29 = Good
- 30 - 69 = Great
- 70 - 100 = Excellent
For greater relevance, compare your eNPS to the Winningtemp Index or industry benchmarks. To ensure accuracy, we display the percentage of Detractors, Passives, and Promoters with two decimals. While the total percentages may sometimes deviate from 100%, all calculations use exact values.
Good to know
The provided score ranges serve as general guidelines and may differ by industry. For more meaningful insights, we recommend comparing your score to relevant benchmarks and monitoring progress over time.