Over the course of the spring, we have released many updates to our new feature, AI conversation. Here are the highlights 👇
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Smarter conversationsÂ
Conversations that go even deeper.
The chat is now even more exploratory, probing further before it draws any conclusions. It stays curious, asking the next follow-up based on what each person actually says, so every conversation adapts in real time. The result: employees feel genuinely heard, and you get richer, more honest insight.
Built for speed and flow
Replies arrive noticeably faster, so the conversation feels natural and the momentum never breaks. Less waiting, more listening — and a smoother experience for everyone taking part.
Go beyond the score
Understand the why behind your eNPS score.
A number tells you where you stand. eNPS Deep Dives explain why and are released as a new question category for AI Conversation. Now the conversation can be about sending out a survey on this topic, exploring what's actually driving whether people would recommend your workplace, and turning a single score into the context you need to act on it.
Scale across your organisation
AI Conversation is ready for your whole organisation, not just a team or two. Run a single survey across everyone, and use the tools below to make it sharper and easier to read:
- Survey context - set the context for your survey so the AI becomes an even better listener, tailoring its questions to what matters in the moment.
- Aggregated and granular views - zoom out to see results across a whole department or country, or drill down into individual teams for a more granular look. The full picture and the detail, in one place.
More ways to join the conversationÂ
Added support for check-in solution and over SMS.
AI Conversation now runs through the Check-in solution and over SMS, so frontline, deskless, and on-the-go employees can join the conversation too. Everyone gets a voice, wherever they work.
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🔮 Sneak peek — coming early fall
- Share insights with your team — once the AI insights are generated, share the report directly with the people who need it, no extra steps.
- New question categories — more topics to explore in the conversation library, with Organisational Change and AI Readiness coming next.
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Get started
There's more to explore. Start a conversation with your team today to find out.