Important: All comments are anonymous, and usernames are never visible to managers, system administrators, or anyone else.
Working with comments is a great way to get insights about your team and their performance, but it's also crucial to consider user privacy. Therefore, the text explaining which team the comment came from will be anonymised in specific scenarios. Anonymised comments (hidden) will be visible only to the system administrator at the highest point in the organisational hierarchy. The comments are shown without usernames and personal information. Anonymisation can mean different things in different scenarios, so let's get to the bottom of it.
Three scenarios where the team affiliation will be anonymised:
1. The team doesn't meet the requirements for anonymity
If a team hasn't met the anonymity requirements, Winningtemp will hide the team affiliation from the manager to protect the employees' privacy. This means that, as standard, at least five unique users in the team have to respond to the survey mailing before a comment is visible. If there are just one or two users, it could otherwise be easy for the manager to guess who the user is.
If your company wants to change the anonymity requirement, a System administrator can do so on the Settings page.
2. The user has no team
If the user isn't part of a team, we anonymise the team affiliation for managers. The comment will be visible at the highest point in the organisational hierarchy, but only for the system administrator. Add the user to a team to resolve this scenario, and the comments will be visible in the correct team. Remember that the team needs to meet the requirements for anonymity mentioned in section 1.
Read more:
How to add a user to a team
3. The user is part of multiple teams that all show results (meets the anonymisation requirements)
This situation adds a bit more complexity. Let's look at an example:
- Mats works in Sweden and Norway.
- Sara works in Sweden and Denmark.
- Peter, Amanda, and Olivia work in Sweden.
- If Mats writes a comment on a temperature mailing, it generally says it's from a user from Sweden and Norway. We want to avoid this.
With that information, the team manager could identify the user more easily since he/she know it's a user who works with both these teams. In reality, Mats is the only one working like that.
How do we solve the scenario?
To resolve this, Winningtemp anonymises all team affiliations when users are in two or more teams showing results (meets the requirements for anonymisation). In this case, Mats comment will only include the comment and not the team affiliation.
Talk to your Customer Success Manager if you'd like guidance on structuring the organizational hierarchy to handle this situation best.
Good to know
- Comments are always anonymous if you don't write anything identifiable in the comment. If you choose to speak with someone regarding comments related to bullying and discrimination, you will no longer remain anonymous. It will then be clear that the contact person can see who they are speaking with. Read more - Bullying and discrimination
- It is not possible to reverse the anonymisation on a later occasion if the comment has been anonymised at one point.
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Winningtemp batches comments and sends them two times a day to ensure that a manager cannot track a comment to a specific person who is the only person working at a particular time (e.g., a night shift with only one worker).