How to customize the standard questions

Edit an available question

1. Go to the Admin view
2. Click Surveys
3. Click Standard Surveys
4. Click Question categories
5. Here you'll find the different question categories, and you can edit a question by opening the category and clicking on the question. 
6. When you open a question, you can see and edit the different translations of the question
7. Click Save when you are done.

Customized questions do not contribute to Winningtemp indexes. You can always restore the original question via the “Restore” button.

Activate or deactivate a question

You can activate or deactivate the different questions that you want to include or exclude from the standard question rotation. 

Turning off multiple questions or entire categories can affect how our AI sends out questions. Please consult your Customer Success Manager for further guidance if you want to turn off questions.

Do you use more than one standard survey? (Pro customer)

1. Go to the Admin view
2. Click Surveys
3. Click Standard Surveys
4. Click on the survey you'd like to change
5. Click on step 2, Question categories
6. Toggle a question or category to activate/deactivate it. Click on a question to edit the question translation. Remember that any changes made to a question translation will apply to all standard surveys using that question.

Read more

How do I create a custom survey?

How to pause surveys

Changelog
2022-10-12 - Added the "Do you use more than one standard survey? (Pro customer)" section
2021-12-27 - Article created