Who gets reminders?
Both automatic and manual reminders are sent to users who fulfil three criteria:
- They need to have been a recipient of the sent survey
- They do not have registered answers from the survey
- They need to have an email address set in their profile
Automatic reminders
Automatic reminders are only sent for our standard surveys, not custom ones. The automatic reminder is sent after three days – this cannot be changed or adjusted.
The reminders are not sent on weekends.
For a given weekday, the reminders are sent as follows:
- Monday -> Thursday
- Tuesday -> Friday
- Wednesday -> Monday
- Thursday -> Monday
- Friday -> Monday
Manual reminders
Manual reminders can be sent for all surveys by following these steps:
- Press Surveys
- In the first tab, mailing press Sent
- Press the three dots next to a survey that is still open for responses
- Choose Send Reminder