Activate AI conversation

Functionality & Setup

Is there a minimum of 5 employees required in the team?
AI Conversation has an anonymity threshold of at least five employees to generate insights. This ensures that individual responses cannot be traced back to a specific person. If your team has fewer than 5, you can still send out the conversation, but the Insights report won't be generated until the threshold is met.

Who has access to AI Conversation after activating the feature?
As a system administrator, you activate the feature at team level and choose which teams get access and in what order. The following roles can create AI Conversation surveys (for activated teams): System Administrator, Support, HR Leader, and Manager. The free tier includes up to 3 teams.

Do you create a new survey, or can you add it to an existing one?
You create a new survey. AI Conversation is a separate survey type that runs alongside your existing Pulse or Focus surveys. Think of it as an additional layer of data on top of your regular send-out frequency, let the temperatures show you what you need to understand on a deeper level. Going forward, the product may suggest when it's time to start an AI Conversation.

Will all question categories be available?
All our standard categories and supplemental categories will be available, plus a couple of bonuses that will be released in upcoming iterations.

Is it possible to run a survey on a segment rather than a team?
Yes, this will be possible and will be released in upcoming product releases.

Can the report be shared or saved?
Yes, this will be possible and will be released in upcoming product releases.

Anonymity & Transparency

Do we need to inform our employees that the survey is driven by AI?
That's up to you, but we recommend informing employees in advance. AI Conversation differs from regular surveys with its chat format, and clear communication about purpose and anonymity increases trust and response rates. Contact your Customer Success Manager for guidance and supporting materials.

AI & Data

Is your AI trained on customer data?
No. Our AI is not trained on customer data. Your conversations and insights are never used to train the model.

Does the AI summary take into account comments left in Pulse surveys?
No, AI Conversation does not currently take into account responses or comments from outside the chat. Each AI Conversation is standalone, and no history from other surveys is used.

Are there plans to expand the analysis of Winningtemp data (gender, age, tenure, team membership)?
Yes, we plan to continue improving the analytics capabilities in Winningtemp. A lot is happening this year, including initiatives to develop benchmarks for different teams. Currently, the easiest overview of demographic analysis is through your heatmap.

Strategy & Usage

How does the feedback loop work?
The feedback loop is the ongoing cycle of listening, understanding, acting, and following up, and it's how employee insights become real change. Here's how it works in practice:

1. Employees share their experiences through AI Conversation.
2. The manager receives the Insights report with themes, patterns, and recommended actions.
3. The manager shares the report with the team, starting with what's working, then picking one thing to test.
4. The team sees that their input led to concrete action.
5. Trust and response rates increase, because employees experience that their voice actually matters.

What trigger is most valuable for initiating an AI Conversation?
A downward trend is a valuable starting point, especially to act quickly and understand what's behind it. But it's also very powerful to send out AI Conversation for teams that are stable or positive, as you often uncover additional improvement areas that don't show up in the scores.

AI Conversation and in-person temperature meetings, how should they be used together?
They complement each other. AI Conversation gives the manager a better foundation for team discussions and temperature meetings. Instead of guessing what's behind the scores, the manager has an Insights report with concrete themes and suggestions to work from. It makes the temperature meeting more focused and action-oriented.

How is AI Conversation different from our regular pulse survey?
The pulse survey gives you the score, that something is happening. AI Conversation gives you the story behind the score, the context, why it's happening, and what you can do about it.

How do I know the AI insights are accurate?
The report is based on patterns across multiple conversations. It identifies themes mentioned by 2 or more people with detailed examples. It's transparent about its basis and limitations. The employee also confirms a summary at the end of the conversation, ensuring the information is accurate before it's aggregated.

AI, Chat & Technical

How long does the conversation take?
The median is about 12 minutes. The employee can do it at their own pace, no time pressure.

What languages are supported?
The starting point is your question language. After that, the employee can switch to virtually any language, the AI adapts automatically.

Can I customise the questions?
The AI generates follow-up questions dynamically based on what the employee shares. You choose the question category, for example Leadership, Job Satisfaction, or Work Situation, and the AI handles the rest. The questions are not predefined, they adapt in real time.

Can we still use AI Conversation if we already have our own custom categories and questions?
Yes, that works without any issues. AI Conversation runs on its own science-backed question categories independently of any custom categories you may have. Keep in mind that future links between datasets may be limited.

What effect does the team description have on the conversation?
The team description makes the AI a better listener, not a different interviewer. The conversation flow is driven by the framework and the employee's answers. The team description ensures the AI doesn't sound out of context when the employee references real things about their team, like a reorganisation or working across different offices.

Is there a limit to how long the conversation can be?
Yes, each conversation has a limit of 50 messages, for example 25 from the employee and 25 from the AI. This is more than enough for a complete conversation including all questions and the closing summary.

Where is the data stored?
Data is stored on AWS, within the EU. No customer data is shared with external models.

Can anyone see my chat history?
No. Conversations are aggregated at team level. No one other than the employee themselves sees the individual conversation. A future feature we're evaluating is allowing employees to view their own past conversations.

Pricing & Availability

What is the free tier?
The free tier lets you try AI Conversation with up to 3 teams, and is available on all Winningtemp plans. Each time a survey is sent to a team, that team takes up one of your three pilot spots.

Is AI Conversation included in the platform or is it an add-on?
AI Conversation is an add-on. All customers can use it for free for up to 3 teams with full functionality. For a broader rollout, a paid license applies.

How much does AI Conversation cost?
The price depends on factors such as your plan and number of licenses. Contact your Customer Success Manager to get a quote tailored to your organisation.

How does the pricing model work?
AI Conversation is currently free for up to 3 teams. These teams can run multiple conversations with full functionality. When you want to move to a full rollout, all teams in the organisation can run AI Conversation. Contact your Customer Success Manager to discuss the options.

How do I get full access for my organisation?
Reach out to your Customer Success Manager to explore pricing and expand AI Conversation to your whole organisation.

When will this be available?
AI Conversation is available today. You can activate it directly in Administration System & Templates AI Conversation. We continue to develop and add more question categories on an ongoing basis.

Can I get a demo version or video to show colleagues?
Absolutely. Contact your Customer Success Manager and we'll help you with demo materials or a recording you can share internally.